FAQ
1. What documents do I need to carry to the hotel to ensure a quick check-in?
You need to carry the confirmation e-mail/ booking ID sent to you at the time of booking and any of your ID proofs that should have your address and photograph. These include your passport, Aadhaar card, driving license and voter’s ID card. Please note that PAN card does not qualify as an acceptable ID proof.
2.What are the different modes of reservation/payment and what is your cancellation policy?
Rooms Reservation :
• We advise you to book rooms for better deals through our hotel website (www.hotelpearlpalace.com )
For confirmed guaranteed reservation make sure to book online in spite of telephone call or by email. Quick web check-in option is available at “BOOK NOW”
• Indian GST 12% Service Tax. (Effective from July 2017.)
• Check-in time is from 12.00 noon & check-out until 11.00 AM
• Extra Person/Bed Rs.500 per night. Children aged 8 years and older are charged .For children below 8 years sharing with adults is complimentary with existing bedding.
• We accept Visa, Master card (credit or debit card) and various Indian net banking channels or through online air pay secured channel. All reservation by email or phone calls needs to be guaranteed by credit card details. We will not charge from your credit card. A one rupee transaction will conducted to check the authenticity of your card – which then will be refunded immediately. It will reflect in your bank statement.
• Earlier check-in is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
• We offer discounted rates during the low season. Peak season contains a surcharge.
Cancellation policy for Hotel Pearl Palace.
1. Prior to 3 days of check-in date, no cancellation charges will be levied.
2. 3 days to check-in date, a cancellation charge of 100% of total booking amount will be charged. A one day retention will be charged if guest informs us through email before 12:00 noon of arrival date about room cancellation.
3. In case of no show with no communication about cancellation full booking amount we be charged.
Guaranteed reservation room will be held for the guest till next day 6:00 am of arrival date, after which it will be treated as no show booking.
4. In case of dates change existing booking needs to be cancelled, see cancellation policy. Reservation of rooms on new dates will be subject to availability.
Terms & Conditions policy for Hotel Pearl Palace.
• As per government regulations, we CAN’T check in any foreign guests without a valid passport and valid travel visa. All Indian guests MUST present one of the following: Passport copy, valid driving license, Voter ID card or Aadhar Card. PAN Card is not acceptable as proof of ID as per government rules.
• The hotel reserves its right of admission. Accommodation can be denied to guests residing in the same city. The same shall also be applicable in case incorrect information is provided in the reservation form ( e.g. : incorrect country )
• It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant and to correct errors in your booking details at any time without being liable to you.
• Sometimes an unintentional mistake of publishing inaccurate information on the site may occur (e.g. the price, description or availability).As always contact us if you have any problems in your travels or would like to change or rearrange your reservation.
3. Do we book over the telephone?
Yes you can book your room by calling 2-3 day in advance at 0091-141- 2373700 / 52. After confirmation on telephone by us, it is most important to call us on the date of check in before 2:00 p.m. if arriving after 4:00 p.m., in order to retain your booking. Please don’t send same day an email or SMS as it is possible we miss your email/SMS.
* For all cancellation requests, please send an email to reservationhpp@gmail.com
4. Do you accept credit cards?
We accept Visa/Master debit/credit Card and bank transfer for online booking. If payment is made by credit card 2% extra is charged on the bill at the time of departure (not incase of advance online payment).
5. Is breakfast included in the price?
Room rates don’t include breakfast, you can enjoy breakfast from our a la carte menu and pay accordingly.
6. We are coming with 1 (or more) child, can we add an extra bed in the double room?
The stay is free for children under 8 years old with existing bedding. Children above 8 years will be charged as additional guest.
7. Do we pay extra if we do not ask for an extra bed?
Yes we charge for additional persons (above 8yrs of age), irrespective of whether you ask for extra bed.
8. What is the maximum number of additional persons per room?
We recommend* Suite room -1child and 1 adult.*Luxury room (double) -1 child or 1 adult
9. Can I book a specific room?
We will try to accommodate your request but it is on subject to availability.
10. Can I book a room with a balcony?
We will try to accommodate your request but cannot guarantee it ,as we have limited number of rooms with balconies.
11.What about Train or Bus station pickup?
For smooth transfers please provide your arrival details clearly .For complimentary pick up from bus and railway station between 8.00am to 11.00pm only the guest is required to call us after arriving at Jaipur station as Trains & Buses can be late from their scheduled arrival time.(A)Train pickup from platform No1 outside Re-Fresh Restaurant .(B)Bus terminal (Sindhi camp) platform No 3 near tourist information bureau office.
12. We know arrival transfer is free from Train /Bus station (8.00am till 11.00 pm only) but what about departure transfer?
You can use our services at a reasonable cost.
13. What about Airport pickup ?
For Airport transfers provide us with your Name , Flight number and time of arrival. Charges for the same are (i). Rs 450/- (Hatch back – 3 People) (ii).Rs 600/- (SUV-6 People) .Driver will meet you just outside glass exit door with hotel placard .
14. Can we request for twin bed room?
Yes you can send in your request for a twin bed room and we will accommodate your request subject to availability.
15. What about late night check-in?
For late check in we recommend guests to pay advance by one of the payment methods listed in the first FAQ, in-case of reservation request or telephonic booking, the guest will have to call on the day of arrival before 2.00 pm to confirm the time of arrival. Failure to do so will lead to cancellation of the booking.
16. Do we book rooms through any travel agent or other booking sites?
We are not affiliated with any travel agent.
17. Are taxes or service charges additional?
Room tariff is exclusive of any taxes. Indian Government GST of 12.00% IS NOT included in the room rate.
18. Do you allow Pets?
Pets are not permitted in the hotel.
19. At what time can I check into my room?
Check in time: 12:00 noon, Check out time: 11:00 a.m.
If you arrive in the morning and your room is available before 12:00 noon, we will check you in immediately. Otherwise, we will store your luggage and you can explore the Pink City.
20. What are front desk hours?
The front desk is open 24hrs everyday.
21. After I arrive, can I choose the room?
After you arrive we will show you the vacant rooms and you can then make your choice.
22. At what time do we have to check out from the room?
Check out is at 11:00 AM . If you have a late train or flight to catch we will be happy to store your luggage till you leave.
23. What are the communication facilities available?
You can make national/ international calls from the front desk .We also have wired internet and Wi-Fi.
24. Is Wi-Fi Internet free?
Yes WiFi is free for all staying guests .
25. I’m leaving early, can I check out the night before I leave?
We request our guests to settle their bills the previous night if they are checking out before 8:00 AM for convenience.
26. How much should we tip?
If you are happy with the service, you can show your appreciation when you leave by keeping something for the staff in the tip box at the front desk but it is not mandatory. The collections of the tip box are distributed among the hotel staff, not including restaurant staff.
27.Can you keep my luggage when I leave the room?
Yes ,you can leave your luggage with us.
ABOUT THE ROOMS
28.What is an air-cooled room ?
An air cooled room has a window mounted fan to cool the air. It is not air-conditioned.
29.Do you have en-suite toilets?
All our rooms have en suite toilets. Dorm style room has shared bathroom on ground floor.
30.Is tap water safe to drink?
We strongly recommend that you drink bottled water.
31.Do you have TV in the rooms?
We have installed Satellite TV in standard rooms and above. No TV in dorm or economy rooms.
32.Can I have breakfast/meals in my room?
Yes, we have room service. You can also dine at our popular Peacock rooftop restaurant at Hotel Pearl Palace upstairs.
Hotel Location
33.How far are you from the city centre?
We are about 3kms.from the City Palace area and about 1km.from the railway station and bus station.
34.Are ATMs close to the hotel?
There is one ATM about 100 meters away, near Chocolate Boutique and there are two ATMs on Ajmer road about 200 meters away.
Other Facilities
35. Does the hotel have a doctor on call?
Yes- we have doctors on call, who are recommended in the guidebooks.
36.Do you arrange tours?
The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.
37.Do you have laundry service?
Yes, please give your clothes at the reception before 9.00 a.m for same day delivery in the evening. We recommend dry cleaning for expensive, valuable garments and avoiding ordinary wash for such clothes.
38. Do you have free parking?
No we do not. Our parking is VERY limited and is reserved for tourists visiting our restaurant. Please use courtesy when parking in the residential area surrounding our restaurant. Please park your car at T point where parking is available – it’s on the back side of the main Ajmer road shops, is empty most of time and is only a few meters walk to our restaurant. Please don’t park your car in front of our neighbor’s main gate. All parking is at owner’s risk. If you are in group please try to come minimum cars we have limited parking ( Share car with friends )
39.Do the drivers send for pickup from the bus/train station and airport belongs to the hotel ?
No, they don’t. We hire drivers for pickup. They are not employed by the hotel or in anyway attached to the hotel. We take their services as and when required at a nominal fee. If any driver tells you that he is attached to the hotel please don’t believe him.
40.Do the auto rickshaws( Tuk-Tuk )and taxis standing outside the hotel belong to the hotel ?
The hotel has no formal agreement or relationship with any auto rickshaw. They are not contracted with the hotel. If the hotel management says that you can take an auto rickshaw standing outside the hotel, it doesn’t mean we are connected to them. It is with the intention that these drivers can be traced and caught for any dissatisfaction of the guest, whereas we cannot identify the auto driver taken from the main street, and it is difficult to help the guest in such a case. But the hotel is not responsible for any auto rickshaw standing on the street.
41. How do I trace the driver whose services have been availed?
Please make sure you note the driver’s name as mentioned on the driving license, his vehicle number as well as his mobile number.